Terms of Service

1) Who is who

• "You" means the individual using the Services.
• "Customer" means the organization you represent (if any). If you use the Services on behalf of an organization, you represent you have authority to bind that organization.
• "Organization Owner" means the user with authority to manage billing, users, and organization-level settings.

2) Eligibility

You must be at least 13 years old (or older if required by local law) and able to form a binding contract.

3) Account registration and security

You are responsible for maintaining accurate account information and keeping your credentials secure. You are responsible for activity under your account. Notify us promptly if you suspect unauthorized access.

4) Organization accounts and roles

If the Services support organizations, the Organization Owner controls invites/removals, roles and permissions, and organization settings and billing decisions.

We are not responsible for internal disputes between organization users.

5) Subscriptions, free trial, billing, and cancellation

5.1 Free trial

We may offer a free trial that lasts 30 days or 3 matters, whichever comes first (the "Trial"). The Trial begins when you sign up.

• A "matter" is a matter/case/workspace created in the Services (as counted by our system).
• We may change Trial eligibility or availability at any time, and may limit Trial access to prevent abuse.

5.2 Paid subscriptions and billing

Subscriptions are billed monthly beginning at signup (unless you are in a Trial, in which case billing begins when the Trial ends). By starting a subscription or providing a payment method, you authorize us (and our payment processor) to charge applicable fees, taxes, and recurring subscription charges.

5.3 Cancellation; end of access

If you cancel your subscription, access to paid features continues through the end of the current billing period, and your subscription will not renew.

5.4 No prorating; no refunds

Except where required by law:

• We do not prorate subscription fees.
• Fees are non-refundable once paid.

5.5 Nonpayment

If payment is overdue or fails, we may suspend or restrict access until payment is resolved.

6) License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services in accordance with these Terms.

You agree not to:

• reverse engineer or attempt to extract source code (except where permitted by law),
• interfere with or disrupt the Services or bypass security controls,
• use automated means to scrape or abuse the Services,
• upload malware or harmful code,
• use the Services to violate laws or third-party rights.

We may suspend or terminate accounts that violate these Terms.

7) Customer Content

You own your Customer Content. "Customer Content" means content you upload or submit to the Services (including documents and messages).

You grant Percheron a limited license to host, store, reproduce, process, and display Customer Content only as necessary to provide, operate, secure, and maintain the Services.

You represent that you have all rights necessary to upload and process Customer Content and that doing so does not violate law or third-party rights.

8) AI features and outputs

8.1 AI-enabled features

The Services may use AI models to process Customer Content to provide features like summarization, extraction, retrieval, and chat-based responses. This may include sending full documents, excerpts, and embeddings to third-party providers such as OpenAI. Percheron does not guarantee that any AI output will be accepted by any court, agency, or third party.

8.2 Inaccuracies; verification required

AI-generated outputs may be inaccurate, incomplete, or outdated and may contain citation, extraction, or formatting errors. You are responsible for reviewing and verifying any output before relying on it, including by consulting the underlying record and applicable law as appropriate. The Services and outputs are for informational purposes only and do not constitute legal advice or other professional advice. If you need advice, consult a qualified professional.

8.3 Not a law firm; no attorney-client relationship

Percheron is a technology provider and is not a law firm, does not provide legal services, and does not engage in the practice of law. Use of the Services does not create an attorney-client relationship between Percheron and any user or end client.

8.4 Lawyer responsibility; independent professional judgment

If you are an attorney or legal professional, you acknowledge and agree that you remain solely responsible for (a) exercising independent professional judgment, (b) complying with all applicable laws, rules of professional conduct, court rules, confidentiality obligations, and ethical duties, and (c) all decisions, advice, filings, deadlines, representations, and work product in any matter. You will not rely on the Services as a substitute for professional judgment or legal research.

8.5 Drafting assistance; review and approval required

Any drafts, templates, suggested language, outlines, timelines, citations, or other materials generated by the Services are provided for convenience only and are intended to be reviewed, edited, and approved by you before use. You are solely responsible for ensuring that any draft or output is accurate, complete, appropriate for your use case, and compliant with applicable law and professional obligations before it is shared, filed, or relied upon.

8.6 No liability for downstream use of outputs

To the maximum extent permitted by law (and subject to Section 15), Percheron is not responsible or liable for any claims, damages, losses, or adverse outcomes arising from or related to your use of (or reliance on) AI-generated outputs or drafts, including where such outputs are incorporated into filings, client communications, or other work product.

9) Data retention and account closure

For purposes of these Terms, "account closure" means: (1) cancellation of the subscription and (2) deletion of the organization by the Organization Owner, resulting in a soft delete of the organization within the Services.

After account closure:

• Customer Content is deleted within 60 days (unless we are legally required to retain it longer).
• Audit logs are retained for 1 year for security and accountability.

10) Privacy

Our Privacy Policy explains how we collect, use, and share information, including information processed to provide AI functionality and storage/retrieval features.

11) Intellectual property

We and our licensors own all rights in the Services, including software, UI, and branding, excluding Customer Content.

Feedback: If you provide feedback, you grant us the right to use it without restriction or compensation.

12) Third-party services

The Services may rely on third-party services such as Amazon Web Services (file storage) and Weaviate (vector database). Third-party services may be governed by their own terms, and we are not responsible for third-party services.

13) Suspension and termination

We may suspend or terminate access if you violate these Terms, if necessary to protect the Services or users, or if required by law.

You may stop using the Services at any time. Organization Owners can close an account by canceling subscription and deleting the organization.

14) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• PERCHERON WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
• PERCHERON'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS).

16) Indemnification

You agree to indemnify and hold harmless Percheron from claims arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.

17) Arbitration agreement and class action waiver

17.1 Please read: this affects your legal rights

You and Percheron agree that most disputes will be resolved by binding arbitration rather than in court, and that you waive the right to participate in a class action.

17.2 Informal resolution first

Before starting arbitration, you agree to contact us at privacy@percheronai.com with a brief description of the dispute and your requested relief. We'll try to resolve it informally within 60 days.

17.3 Agreement to arbitrate

Except for the exceptions in Section 17.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its applicable rules (consumer or commercial, as appropriate).

The arbitration agreement is governed by the Federal Arbitration Act.

17.4 Exceptions

Either party may bring:

• an individual claim in small claims court, if it qualifies, or
• a claim for injunctive or equitable relief for alleged misuse of intellectual property or unauthorized access to the Services.

17.5 Location and format

For individuals, arbitration may be conducted by video, phone, or based on written submissions when appropriate. If an in-person hearing is required, it will take place in Sacramento County, California, unless the arbitrator determines another location is necessary for fairness.

17.6 Class action waiver

YOU AND PERCHERON AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding.

17.7 Opt-out

You may opt out of this arbitration agreement by emailing privacy@percheronai.com within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and including your name and the email address associated with your account. Opting out will not affect any other parts of these Terms.

18) Governing law (for non-arbitrable disputes)

For disputes not subject to arbitration, these Terms are governed by the laws of the State of California, without regard to conflict of laws rules, and venue will be in state or federal courts located in California.

19) Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide notice (e.g., in-app or by email). Continued use after the effective date means you accept the updated Terms.